Refund & Return Policy

Last Updated: October 27, 2026

At Day2Day Strips, we buy diabetic supplies from sellers across Sacramento and nationwide. Because we are a buyer — not a retailer — our refund and return policy is structured differently from traditional stores. Please read this carefully before submitting your supplies.

1. Local Meetup Transactions

All local meetup transactions are final once payment has been made and supplies have been accepted. We inspect all items at the time of meetup before completing any payment.

• If supplies do not meet our requirements (for example opened or damaged boxes), we tell you at the meetup before any payment — we can make an updated offer or decline the purchase.
• We do not issue refunds or returns on completed local transactions.
• If there is a dispute about the condition of supplies, we will resolve it at the meetup before any payment is made.

2. Mail-In Transactions

For mail-in sellers, your offer is locked in before you ship. Here is exactly what happens when your box arrives:

• If your box arrives as you described it, the offer stands — we don't re-grade on arrival.
• If it arrives as described and we can't buy it at the offer we sent, we ship it back to you free.
• If something doesn't match your description (for example a different expiration date, quantity or condition), we contact you before paying, and the offer never changes without your say-so.
• If it doesn't match and you turn down the updated offer, you pay the return shipping.
• Boxes that match are paid within one business day of arrival; most boxes are paid the same day they land.
• We are not responsible for items damaged or lost in transit if not shipped using our prepaid label.

3. Items We Cannot Accept

We reserve the right to decline any items that:

• Are opened, damaged, or have compromised packaging
• Are outside our expiration standards for that brand (shorter dates often still get an offer — just ask)
• Are marked "Not For Resale" or were government/insurance issued
• Do not match the description provided at time of offer

4. Payment Disputes

If you believe there has been an error in your payment, contact us within 48 hours of the transaction. We will review and resolve all legitimate disputes promptly.

5. No Chargebacks Policy

By submitting supplies for sale, you agree not to initiate chargebacks or payment disputes through your bank or payment processor without first contacting us directly to resolve the issue. Fraudulent chargebacks will be reported to the appropriate authorities.