Refund & Return Policy

Last Updated: March 1, 2026

At Day2Day Strips, we buy diabetic supplies from sellers across Sacramento and nationwide. Because we are a buyer — not a retailer — our refund and return policy is structured differently from traditional stores. Please read this carefully before submitting your supplies.

1. Local Meetup Transactions

All local meetup transactions are final once payment has been made and supplies have been accepted. We inspect all items at the time of meetup before completing any payment.

• If supplies do not meet our requirements (opened, expired, damaged), we will decline the purchase at the meetup — no payment will be made.
• We do not issue refunds or returns on completed local transactions.
• If there is a dispute about the condition of supplies, we will resolve it at the meetup before any payment is made.

2. Mail-In Transactions

For mail-in sellers, your offer is locked in before you ship. Here is what happens if there is a discrepancy:

• If your supplies match what you described, we process payment within 24 hours on the next business day.
• If there is a discrepancy (e.g., different expiration date, different quantity), we will contact you before making any payment adjustment.
• If we cannot reach an agreement, we will return your supplies to you at your expense.
• We are not responsible for items damaged or lost in transit if not shipped using our prepaid label.

3. Items We Cannot Accept

We reserve the right to decline any items that:

• Are opened, damaged, or have compromised packaging
• Are expired or have less than the minimum required time to expiration
• Are marked "Not For Resale" or were government/insurance issued
• Do not match the description provided at time of offer

4. Payment Disputes

If you believe there has been an error in your payment, contact us within 48 hours of the transaction. We will review and resolve all legitimate disputes promptly.

5. No Chargebacks Policy

By submitting supplies for sale, you agree not to initiate chargebacks or payment disputes through your bank or payment processor without first contacting us directly to resolve the issue. Fraudulent chargebacks will be reported to the appropriate authorities.